Frequently Asked Questions

Find answers to the most common questions about TaxiJakt's services.

Booking & Reservations

How do I book a taxi with TaxiJakt?

Booking is simple! Just visit our homepage, enter your pickup and destination addresses, select the date and time, choose your vehicle type, and complete the booking. You'll receive instant confirmation.

Can I book a taxi in advance?

Yes! You can book your taxi days or even weeks in advance. This is especially useful for airport transfers or early morning trips.

How far in advance should I book for airport transfers?

We recommend booking at least 24 hours in advance for airport transfers to ensure availability, especially during peak travel times.

Can I cancel or modify my booking?

Yes, you can cancel or modify your booking through your account. Please note that cancellation policies may apply depending on how close to the departure time you cancel.

Pricing & Payment

How is the price calculated?

Our prices are fixed and calculated based on distance, estimated travel time, and vehicle type. You'll see the exact price before confirming your booking - no surprises!

What payment methods do you accept?

We accept all major credit and debit cards through our secure payment system powered by Stripe. Payment is processed when you complete your booking.

Are there any hidden fees?

No! The price you see is the price you pay. We believe in transparent pricing with no hidden fees or surprises.

Do you offer discounts or loyalty programs?

Yes! We offer various discounts for frequent users and special promotions throughout the year. Sign up for our newsletter to stay informed.

Service & Coverage

Which cities do you serve?

We serve all major cities in Sweden including Stockholm, Gothenburg, Malmö, Uppsala, Örebro, Linköping, and many more. Visit our cities page for a complete list.

Is your service available 24/7?

Yes! TaxiJakt operates 24 hours a day, 7 days a week, including holidays.

Do you provide child seats?

Yes! We offer infant seats, child seats, and booster seats. Simply select the appropriate option when booking.

Can I travel with pets?

Yes! We welcome pets. Please indicate during booking if you're traveling with a pet, and whether they'll be in a cage or not.

How much luggage can I bring?

Standard vehicles accommodate regular luggage for passengers. For extra luggage, please specify during booking so we can ensure adequate space.

Safety & Reliability

Are your drivers licensed?

Absolutely! All our drivers are licensed professionals who have undergone thorough background checks and verification.

What happens if my flight is delayed?

We track flight arrivals in real-time. If your flight is delayed, your driver will adjust the pickup time accordingly at no extra charge.

Can I contact my driver?

Yes! Once your booking is confirmed, you'll receive the driver's contact information for coordination.

Still Have Questions?

If you couldn't find the answer you're looking for, please don't hesitate to contact our customer service. We're here to help 24/7!